die Winteraussicht in der Junior Suite im Designhotel am Großglockner

Useful information

Information for your holiday at the Gradonna ****s Mountain Resort


We have umbrellas available to borrow from reception.

Restaurant & bar bills

You can settle bills using your chalet or room card. You can view your bill using the television in your room.


Hotel reception opening times
07.00 – 22.00

Tel. 700
After 22:00 the telephone is for emergencies only

Room service

Our service team will happily bring your order to your room. Please contact the hotel bar (charge applies).

Rucksack in your room

During the summer months, we provide a Gradonna rucksack on loan in your room for free use for the duration of your stay. Rucksacks can be purchased as souvenirs from the delicatessen shop.

Seminars, conferences, and incentives

As well as a fabulous setting, our hotel offers a professional, comprehensive range of options for successful seminars, conferences, and incentives. Your seminar participants can expect flexible seminar rooms, top equipment, and attractive supporting programme, and 4 star superior comfort and service.

Seminars & Incentives at the Gradonna

Safe & valuables

Each room and chalet has its own safe for the storage of valuables. You will also welcome to deposit these at reception.

Shoe cleaning service

Shoe cleaning machines are located in the lower ground floor at the night entrance and next to the lift on the 3rd and 4th floors.

Summer Gipfel-Ticket

 The free “Gipfelticket” is provided to all our summer guests, giving free access to the summer lifts in the area. This is valid for the following:

  • Großglockner Resort Kals-Matrei
  • St. Jakob im Defreggental
  • Hochpustertal/Sillianer Bergbahnen

Aktive in Summer

Sports shop & sports equipment hire

The expert sports shop Alpinsport Gratz is located in the hotel itself and offers comprehensive, professional advice and an excellently stocked sports shop with sports articles and sport clothing for your outdoor experiences in in Kals am Großglockner and ski hire, mountain bike hire, E-bike hire etc.

Cancellation conditions & cancellation insurance

Our present cancellation conditions and information about cancellation insurance are available in the booking conditions information.

Taxi & shuttlebus

If you require personal collection or transfer to the lift station or the local surroundings, the Glocknertaxi is available on +43(0)664/5219089 (charge applies).

Telephone numbers (internal) & telephone information

Hotel reception 700 (Only in emergency after 23:00)
Mountain Spa reception 707
Bar  714
Children’s club 711

You can be contacted by phone in your room directly: +43 (0)4876/82000 + room number

Emergency numbers:

Fire 122
Police 133
Ambulance 144

Drinking water

Throughout the Gradonna ****s Mountain Resort you can enjoy nature’s own crystal clear, fresh mountain spring water straight from the tap, from our own Gradonna spring, rising in the Blauspitz rocks. You can safely drink water from the tap; even the shower water is drinking water.

Tip: In your room, fill the water carafe with its stone pine stopper and enjoy wonderful mountain spring water.

Video surveillance

For security reasons some areas of the hotel are under video surveillance. These include the underground garage, reception, and swimming pool areas.

Laundry change

For environmental reasons, we only change the towels and bed linen for hotel guests when required by the guests themselves, or if they are obviously dirty. If you would like to have fresh bedlinen, please leave the corresponding card on your bed. Please leave any towels that you want to be changed on the floor.

Laundry change in the chalet:
Final cleaning of your chalet is included in the price. No cleaning is scheduled during your stay in the chalet. You can request an additional cleaning (charge applies) from reception (tel. 700). Price information is available from reception or in your chalet folder.

Wake-up call

A wake-up call can be programmed using your telephone. Alternatively, ask the team at reception (tel. 700).

Wine cellar

Our wine cellar contains 300 wines, mostly from Austria, including rarities and specialities. We also offer wine and schnapps tasting sessions. Information is available directly from our service staff.

Food and drink


There is Wi-Fi throughout the entire hotel and in the chalets (accept the conditions of use)


We have a selection of Austrian and international newspapers and magazines on sale in the hotel shop.

Allergies and food intolerances

Many of our rooms and chalets have pillows and bedclothes that are suitable for allergy sufferers.

Let us know of any allergies and intolerances in good time so that our kitchen team can plan appropriately. Contact our service and kitchen team at any time. Our breakfast buffet has gluten and lactose free breakfast options.

Active programme

We offer a weekly active & outdoor programme with guided tours, yoga, fitness, special infusions and more.

Aktive programme

Arrival & departure

Rooms, suites, and chalets are available from 15:00 on your day of arrival, in summer from 16:00.

Please fill in your registration at reception.

On your day of departure, please vacate rooms, suites, and chalets by 10:30.
When you have packed your suitcase, our porter service is on hand to help you. Please tell reception if you need help with your luggage (tel: 700).
Please return your room card personally to reception.

Please note that in the case of late arrival or departure earlier than planned, the Austrian hotel conditions apply.

Booking conditions

Doctor / chemist / hospital

The emergency number in Austria is 144 (ambulance)
The hotel reception has details of chemists in Kals and Matrei, the hospital in Lienz and surgery times of doctors.


The resort itself is car-free. A parking space in our underground barrage is allocated per hotel room and chalets (for more details see parking/garage). When arriving and leaving, the hotel can take care of your luggage transport to the chalet (please arrange a time with reception for departure day).

Railway station

The nearest station is in in Lienz (33 km).
Shuttle Service: We can happily organise free transfer to the station if ordered in advance (minimum 2 days. Waiting times may be necessary)
Similarly, you can take the train to Mittersill (64 km).

more arrival informations

Bathrobes / bath bags / bath slippers

In your room or chalet you will find a hotel bathrobe and a bath bag. These are provided for you for the duration of your stay (bathrobes and bath bags are available for purchase from the hotel shop). Similarly, we provide loden cloth slippers in your room. You may take these home with you, and additional ones can be purchased in the hotel shop. If you would like a change of bathrobe, please inform the spa reception.

If you visit our hotel bar in your bathrobe, please keep to the bathrobe zone.

Bath towels and hand towels for the sauna and swimming pool are obtainable from the Gradonna ****s Mountain Spa.

Bank / ATM

Raiffeisenbank Kals
Ködnitz 7, 9981, Kals, Tirol
Tel.: +43 (0)4876 8212

Disabled access

The Gradonna ****s Hotel and several chalets are suitable for disabled access and are wheelchair friendly.

Wheelchair-friendly hotels at the Gradonna​​​​​​​

Mountain guides

Thanks to thorough, professional training and years of experience in Alpine terrain, the Kals mountain guides guarantee unforgettable mountain experiences.

Bouldering room / climbing wall

A bouldering room and climbing wall (next to Alpinsport Gratz) are available free of charge to our guests. Access to the bouldering room is gained via reception (children under 14 years of age must be accompanied by an adult).



Our 3rd floor is home to a small but fine library where you will find reading material to browse when on holiday. Magazines and newspapers are available in the delicatessen shop.

Chalet culinary service

Chalet guests can make use of our gourmet chalet service with free delivery:

Breakfast basket
Order a day in advance before 18:00
Choose what bread, fresh produce, and newspapers you require. Delivered to your chalet before 07:30 the next day. Free delivery.

Gradonna summer extra:
In the summer months, a small breakfast basket is delivered to your chalet free of charge (continental breakfast).

Food and delivery service
Order between 13:00 and 20:00
Drinks and meal menu in the chalet. Please give plenty of notice for any special requests.

Prices according to the current price list

Gradonna Restaurant (bookable at a supplement)
Places according to availability and prior reservation

Breakfast buffet in the restaurant - 07:30 – 10:30
Small snack in the hotel bar - 14:00 – 16:00
Evening meal
As half board - 18:00 – 20:30

Gradonna ****s à-la-carte restaurant (please book in good time in advance)
Gourmet menu - 18.00 – 21.00

Gourmet restaurant

Gradonna ****s delicatessen
Open daily from - 07.30 – 11.00 and 15.00 – 18.30

Your chalet has cutlery, crockery, pots, and glasses for 8 people and is equipped with high quality electric appliances. If you need any assistance in using them, we will be happy to help.

Chalet information: Infrared sauna, wood-burning stove etc.

Infrared sauna:
Use of the infrared sauna in the chalets is free of charge.

Wood-burning stove:
On your arrival you will find a pack of wood with firelighters for a cosy, open fire in your stove. Additional packs are available from the delicatessen shop.

If repairs are needed, please make a note of on a repair slip or inform reception directly (tel. 700).

Electric cars / electric mobility

The underground garage has charging points for electric vehicles. € 0,50 per kWH

Delicatessen shop

Whether you are looking for something to take home with you, drinks for the journey, local produce or newspapers, our in-house delicatessen shop has a wide range of groceries, local delicacies, souvenirs, and daily use products such as toiletries etc.

Delicatessen opening times
07:30 – 11:00 and 15:00 – 18:30

Fitness room

Our hotel has its own fitness centre, equipped with the latest in modern Technogym equipment. Information about introductory training and other fitness offers is available from the Mountain Spa reception.


The nearest airports are Klagenfurt (184 km), Salzburg (166 km), and Innsbruck (183 km). More information is available at reception.

Arrival information

Hairdresser salon / Hair styling

Whether you want a new hairstyle, colour, or a pleasant hair wash, come and treat yourself and your hair in our hotel’ s own hairdresser salon. Arrange your appointment in advance at the Mountain Spa reception.

Hairdressing salon at the Gradonna

Leisure and active programme

Information about the current Gradonna weekly programme with events, activities, tastings, choice of menu, weather forecasts and more is available at reception, from the daily newsletter on your breakfast table, and on the TV in your room.

Active programme


If you have brought a voucher with you, please present it to reception on your arrival so that we can take it into consideration.

If you would like to surprise a loved one with a voucher, reception will gladly help you.

Gradonna voucher order

Gradonna ****s Mountain Spa

Wellness, beauty & massages
09.00 – 19.00

Hairdresser- by prior appointment

Our professionally trained Mountain Spa team will happily advise you on beauty treatments and massages. Please book your desired appointments for facial and body care in good time in advance (spa reception tel.707)

The wellness area is a rest and quiet area. We ask that you respect this and avoid loud conversations, mobile phone or computer noises. Children under 16 years of age are not permitted.

Gradonna ****S Mountain Spa​​​​​​​

Hotel entrance

The main entrance at reception is closed between 23:00 and 07:00. Please use the night entrance in the underground car park (accessed with room card).

Dogs & pets

We charge a cleaning fee for dogs per day (see hotel price list and chalet price list). For reasons of hygiene, pets are not allowed in the wellness & spa area or the restaurants.

When on walks, please remember to take dog bags with you and to dispose of them in the proper way. In the resort there are 2 dog stations with dog bags. If you require other equipment such as food bowl, dog towels etc, we can happily help.

Holidays in the mountains with your dog


Throughout the hotel and chalets there is free Wi-Fi (accept terms of use, no password necessary)

Chalet deposit

On arrival, payment of the chalet deposit (€300) is necessary. Please give this to reception in cash. You receive this money back if the chalet and complete inventory has been returned properly. Please arrange a handover appointment with reception prior to departure.

Children’s club

We have all the necessary facilities for younger guests such as cot, changing mat, baby phone, high chair, children’s playroom, children’s menu etc.

Our sunny children’s club is flooded with natural light and is a place where kids feel very happy. The forest playground in our new woodland kindergarten from July 2019 gives children the opportunity to experience nature. Our kindergarten staff has fantastic programmes to ensure that no boredom creeps in (minimum age: 3 years).

In winter, there is a practice lift (magic carpet) right next to the hotel for young skiers to practice their first turns.

Opening times:
6 days a week from 09:00 to 21:00

Holidays with children  Holidays with teenagers

Clothing & dress code

Your appearance plays an essential role to the stylish ambience of our hotel. We appreciate it if guests wear appropriate, decent clothing in order to retain the flair of the environment, and request that in the restaurant and eating areas you do not wear tracksuits, ski clothing, bath slippers, bathrobe etc. At the bar, please respect the bathrobe zone.

Laundry / ironing service

We are happy to offer a laundry service (charge applies). If you require this, please tell your room cleaning staff or inform reception.

There is an ironing board and iron available to chalet guests in their chalets.

Beauty treatments

Please book your desired appointment for beauty treatments and massages in good time in advance at the Mountain Spa reception, preferably prior to arrival. Our excellently trained Mountain Spa team are on hand to give you advice and assistance.

Credit cards

We accept the following cards:

  • Visa
  • EC/Mastercard
  • Diners

Art & culture at the Gradonna ****s Mountain Resort

Works of art by various local artists are frequently on display in the public areas of the resort.

  • Larger-than-life, naturalistic stone pine figures created by the East Tyrolean artist Peter Niedertscheider
  • “Energy images” by Birgit Schröttner-Thurner, created using home-made plant colours
  • Powerful, large format oil paintings by Helena Maria Schorn
  • “Dialogue with colours” by the academic painter Lois Salcher from Lienz


Every floor is accessible by lift. After midnight, for safety reasons the lifts only work with a valid room card (hold your card in front of the receiver and choose the floor you require). The tower lift also only operates during the day with an authorised room card for the tower rooms.

Magdalena’s natural cosmetics (cosmetic accessiores)

The soap and shampoo dispensers in your bathroom contain our high-quality natural cosmetics line „MAGDALENA’S by Gradonna“.

Sustainability / Naturally heated building

We heat totally CO2 neutrally with our own 1500 kW bio heat plant (wood pellets).

More about sustainability

Night entrance

The night entrance is in the underground car park. The door is opened by means of your key card (card reader to the left of the entrance). The main entrance is open from 07:00 to 23:00.

Opening times of the Gradonna ****s Mountain Resort

Hotel reception 07.00 – 23.00
Children’s club

(6 days a week Sun – Fri)
(As much as possible outdoors in summer)

09.00 – 21.00
Delicatessen shop 07.30 – 11.00
15.00 – 18.30
Alpinsport Gratz & Ski depot

Daily in winter
08.30 – 18.00

In summer
08:30 – 12:00 and 15:00 – 18:00 (Monday – Saturday)
09:00 – 12:00 (Sunday)

Information Kals Ski School 16.00 – 18.30 (SAT)
15.30 – 17.00 (SUN - FRI)

Opening times Gradonna ****s Mountain Spa (indoor pool & sauna)

Indoor pools
& heated outdoor pool
07.30 – 20.00 (Winter)
07.30 – 19.30 (Summer)
Natural bathing pool (in summer only) 09.00 – 19.00
Sauna & steam rooms
and sauna pool (min age: 16)
(May also open on prior request and in bad weather)
14.00 – 19.30
Wellness, beauty & massages 09.00 – 19.00
Hairdresser by prior arrangement
Fitness & bouldering room 07.30 – 19.30

In the summer months, our guests have free access to the Gradonna ****s Mountain Spa. During winter months, access to the wellness and spa area is included for hotel guests and chalet deluxe guests. Chalet guests staying in Classic or Superior chalets can make use of the Gradonna ****s Mountain Spa on payment of a supplement. Please refer to the current price list.

Restaurants, bar and terrace opening times

We serve:

Delicious breakfast 07.30 – 10.30 Uhr
In summer:
Simple mountaineer’s breakfast
Approx. 06:00 – 07:30
Light snack 14:00 – 17:00 (Winter)
14:00 – 16:00 (Summer)
Evening meal, buffet 18.00 – 20.30
Children’s buffet in the children’s restaurant

18.00 – 20.00

À-la-carte restaurant Lunch menu - 11.30 – 18.00
Gourmet menu - 18.00 – 21.00
Gradonna Hotel bar - Café 10.00 – 01.00 (Winter)
10.00 – 24.00 (Summer)
Gradonna terrace from 10:00

Gourmet restaurant Bar

Parking / garage

Please park your vehicle in the underground garage. There is a free parking space allocated for each room or chalet (free choice of space). The barrier is opened using your room card, and closes automatically when you leave.

The chalet grounds are car-free. On arrival and departure, our hotel takes care of your luggage transport to and from the hotel (please arrange a time with reception for your day of departure.


Thank you for only smoking cigarettes, cigars, or pipes in the designated areas. The Gradonna Gradonna ****s Mountain Resort is for the most part a no-smoking hotel. Ashtrays are provided on the room balconies and in designated areas.

The chalets are no smoking areas. You are welcome to smoke on the terrace of your chalet (please use the ashtray provided and do not leave cigarette ends on the ground).

Room card / chalet card

Your chalet card or room card not only opens your room door, but also the night entrance. It serves as a credit card for consumable purchases for the duration of your stay. Please take good care of the card and if you lose it, let us know at reception straightaway. We accept no liability for any damages caused by the loss of your chalet or room card.