Chalet included services

Gradonna ****s Chalets

We spoil our chalet guests on holiday in the Gradonna chalets with a host of services, some of them included. This means although you are staying in your own chalet, you don’t need to forego 4 star superior comfort, convenience and infrastructure.

Sport & leisure programme

Our daily sport and activity program with yoga, guided walks and bike tours, snowshoeing etc. is also included for chalet guests, as is use of the bouldering room and the outdoor climbing wall.

Hire bikes and E-bikes in summer and ski sports equipment in winter are available from the sports shop in resort (charge applies). We offer a ski pass service at reception.


In summer, Gradonna****s Mountain Resort guests benefit from free travel on the lifts of Kals-Matrei, St. Jakob im Defereggental and Hochpustertal-Sillian.



Ski in & Ski out – You can go straight from the hotel on to the piste at the Gradonna ****s Mountain Resort, with the Skiregion Großglockner Resort Kals-Matrei valley slope running right through our car-free resort. Cross-country skiers have access very nearby into the circular cross-country trail.

In winter, guests can make use of the free beginners’ ski area with magic carpet lift in the resort itself.

Gradonna family holidays

Children from as young as 3 years of age are taken care of in the best possible way in the Gradonna Nature Children’s Club. Enjoy time relaxing with your family in the family indoor pool in the Gradonna spa with its small slide, and the special clothed family sauna with steam room.


Children’s club

6 days a week

09.00 – 21.00
Children’s buffet in the children’s restaurant  
(When eating in the children’s restaurant, children can chat together and choose child-friendly meals from the buffet.)
18.00 – 20.00

For teenagers from 12 years, our weekly programme contains highlights such as sport and activities including biking, bouldering or rafting, barkeeping tips or styling tips from our spa experts.

The free beginners’ ski area with magic carpet lift right next to the hotel is perfect for practising first turns.

More about Familiy holidays at the gradonna

Other services & amenities

Whilst on holiday at the Gradonna, you benefit from a host of other services too:

  • Free underground parking (1 parking space per chalet Classic & Superior, 2 parking spaces per chalet Deluxe)
  • Free Wi-Fi throughout the chalet
  • Free station shuttle service to Lienz station (please book in advance)
  • Charging devices for electric cars in the underground garage


Food and drink

Breakfast basket in summer

In summer, we deliver a small breakfast basket to your chalet each day. In winter you are also welcome to make use of this service for a little supplement.

Chalet service (supplement applies)

For guests who enjoy cooking, our chalet service will happily undertake the daily shopping duties. You send your recipe to the hotel, the chalet service then gets all of the necessary ingredients including drinks or recommended wine. Similarly, you can order non-alcoholic drinks, beer, or wine from our wine cellar. Those wanting to get straight into cooking the moment they arrive can enjoy a perfectly filled fridge by pre-ordering.

“Pfandl” meal service (supplement applies)

The Gradonna****s Mountain Resort “Pfandl” service offers traditional meals (see the menu in the chalet) which can be ordered, with delivery direct to your chalet.

Advance order of specific dishes (supplement applies)

If ordered in advance (1 day), we will happily prepare special culinary highlights for you, such as a fondue for example, for a cosy time together in the chalet.

Rent a cook

For a supplement you could even use our private cooking service, with a chef preparing your meals in your chalet.

East Tyrolean delicatessen shop

Our delicatessen shop in resort offers you everything you could want, from filled grocery bags, frozen meals from the hotel kitchens, raw meat, fruit and vegetables, regional specialities, souvenirs and the things you need day-to-day.

Breakfast and gourmet board in the hotel (bookable as extra)

Breakfast or evening meal in the hotel restaurant can be booked as an extra.

Wellness & spa

Guests staying in a chalet Deluxe have free access to the 3000+ m² Gradonna Mountain Spa at any time of year, with indoor and outdoor pools, natural bathing pool and spacious wellness and sauna area. For guests in the Classic and Superior chalet categories, the use of the Gradonna Mountain Spa can be booked at an additional cost per chalet and stay.

Beauty and massage treatments and hairdresser services incur an extra charge.

A bath bag with fluffy slippers and bathrobe are available in your chalet.


Indoor swimming pools & heated outdoor swimming pool 07.30 – 19.00
Natural bathing pool (only in summer) 09.00 – 19.00
Sauna & steam rooms
and sauna pool
(from 16 years)
14.00 – 19.00

Sustainability & awards

The Gradonna is a place where sustainability combines with comfort and pleasure, and we have been recognised with numerous awards for our achievements.