gemütlich Tee trinken auf der Sitzecke im Chalet Superior mit Blick auf den Großglockner

Booking conditions & useful information

Gradonna ****s Mountain Resort

Here you will find useful information about your booking at the Gradonna ****s Mountain Resort.

Useful information

  • On your arrival date, the rooms, suites and chalets are available from 15:00 (more information in Hotel FAQ).
  • The reservation is binding if a deposit of 10% of the booking price is received by us immediately after receipt of a reservation confirmation in writing.
     (You will then receive written confirmation and a binding reservation acceptance from us)
  • A further 50% of the travel sum is due upon arrival or upon arrival (by advance or real-time transfer, credit card or cash). The final invoice will be made upon departure (real-time bank transfer, credit card or cash).
  • We accept the following payment methods:
    Cash
    EC card
    Credit cards: Visa, Mastercard, Diners, V-Pay
    Real time bank transfer
  • We recommend taking out travel cancellation insurance which you can book directly through us when making a reservation.
  • The Austrian Hotel Association contract conditions and Austrian law apply.

Cancellation conditions

It’s something that no one wants to happen, but cancellations are sometimes necessary. We therefore recommend taking out cancellation insurance. You can take out insurance directly through us when making your reservation, or get some advice from your own insurance company.

SUMMER 2024

Room cancellations are only valid in writing. Austrian law applies.

  • There are no cancellation costs up to 28 days before the start of your holiday
  • 28 to 4 days before the start of your holiday we will invoice 50% of the arrangement price
  • From 3 days before the start of your holiday or in the event of a no-show, we charge 80% of the booked stay

WINTER 2024/2025

Room cancellations are only valid in writing. Austrian law applies.

Season A (06.12.24-20.12.24, 06.01.25-31.01.25, 15.03.25-20.04.25)

  • There are no cancellation costs up to 28 days before the start of your holiday
  • 28 to 4 days before the start of your holiday we will invoice 50% of the arrangement price
  • From 3 days before the start of your holiday or in the event of a no-show, we charge 80% of the booked stay

Season B (01.02.25-14.03.25)

  • There are no cancellation costs until November 30, 2024
  • From December 1st, 2024 until 4 days before the start of your vacation we will charge 50% of the arrangement price
  • From 3 days before the start of your holiday or in the event of a no-show, we charge 80% of the booked stay

Season C (12/21/24-01/05/25)

  • There are no cancellation costs until October 31, 2024
  • From November 1st, 2024 until 4 days before the start of your vacation we will charge 50% of the arrangement price
  • From 3 days before the start of your holiday or in the event of a no-show, we charge 80% of the booked stay

Bank details

Account name: Großglockner Mountain Resort Kals GmbH & Co KG
Account number: 3.264.223
BIC: RZTIAT22378
IBAN: AT83 3637 8000 0326 4223

General terms and conditions

In addition, the general terms and conditions of the Austrian Hotels Association (AGBH 2006) apply.

Useful information about your stay

Answers to the most commonly asked questions are listed in the hotel FAQ section.

Gradonna FAQ