Booking conditions & useful information

Here you will find useful information about your booking at the Gradonna ****s Mountain Resort.

• On your arrival date, the rooms, suites and chalets are available from 15:00 (more information in Hotel FAQ).
• The reservation is binding if a deposit of 10% of the booking price is received by us immediately after receipt of a reservation confirmation in writing.
   (You will then receive written confirmation and a binding reservation acceptance from us)
• The remaining payment is due on arrival and guaranteed with credit card.
• We accept the following credit cards:
  Visa
  Mastercard
  Diners
  V-Pay
  EC-cards
• We recommend taking out travel cancellation insurance which you can book directly through us when making a reservation.
• The Austrian Hotel Association contract conditions and Austrian law apply.

OTHERWISE OUR GENERAL CANCELLATION CONDITIONS APPLY

Room cancellations are only valid in writing

• There are no cancellation fees up to 28 days before the start of the holiday
• 28 to 3 days before the start of the holiday, we charge 50% of the arrangement price
• from 3 days before the start of the holiday or in the case of no-show, we charge 80% of the booked stay

Austrian law applies

Account name: Großglockner Mountain Resort Kals GmbH & Co KG
Account number: 3.264.223
BIC: RZTIAT22378
IBAN: AT83 3637 8000 0326 4223