Booking conditions & useful information

Gradonna ****s Mountain Resort

Here you will find useful information about your booking at the Gradonna ****s Mountain Resort.

Useful information

  • On your arrival date, the rooms, suites and chalets are available from 15:00 (more information in Hotel FAQ).
  • The reservation is binding if a deposit of 10% of the booking price is received by us immediately after receipt of a reservation confirmation in writing.
     (You will then receive written confirmation and a binding reservation acceptance from us)
  • The remaining payment is due on arrival and guaranteed with credit card.
  • We accept the following credit cards:
    Visa
    Mastercard
    Diners
    V-Pay
    EC-cards
  • We recommend taking out travel cancellation insurance which you can book directly through us when making a reservation.
  • The Austrian Hotel Association contract conditions and Austrian law apply.

Cancellation conditions

It’s something that no one wants to happen, but cancellations are sometimes necessary. We therefore recommend taking out cancellation insurance. You can take out insurance directly through us when making your reservation, or get some advice from your own insurance company.

Cancellation costs

  • Room cancellations are only valid when received in writing
  • Up to 28 days prior to your holiday: no cancellation costs
  • 28 to 3 days prior to your holiday: 50% of the holiday price is payable
  • Less than 3 days prior to your holiday, or no-show: 80% of the holiday price is payable

Bank details

Account name: Großglockner Mountain Resort Kals GmbH & Co KG
Account number: 3.264.223
BIC: RZTIAT22378
IBAN: AT83 3637 8000 0326 4223

General terms and conditions

In addition, the general terms and conditions of the Austrian Hotels Association (AGBH 2006) apply.

Useful information about your stay

Answers to the most commonly asked questions are listed in the hotel FAQ section.

Gradonna FAQ