Good for you, good for us

Hospitality - Certainly in the Gradonna

More than ever, we feel obliged to act for the benefit of our guests and employees. In coordination with the official requirements, we have adapted and refined our existing hygiene standards. The entire Gradonna team is trained on an ongoing basis and not only presumes, but also "behind the scenes" for naturalness with certainty. As a visual sign that safety is important to us, we added baby elephants to our team this summer. They will accompany / support us in all areas, sometimes in "real", sometimes "imaginary" and sometimes symbolically. But always make sure to make the time in the Gradonna as carefree and pleasant as possible for guests and staff alike - and with certainty and with personal responsibility!

Below we explain some processes and measures in the individual hotel areas, which we particularly request you to comply with during your time-out in the Gradonna.

 

RESERVATION & ARRIVAL

Basically we ask you to arrive healthy.

In good time before your arrival, we will send you a personal email with information about your stay and ask our guests to provide us with the information for check-in before arrival.

If the circumstances of the corona situation lead to local or personal travel restrictions (such as quarantine or a ban on entry to Austria), we ask you to contact us.

ARRIVAL - CHECK-IN

Our baby elephant “welcomes” you at the reception. This embodies the discretionary and currently necessary distance from other people. We kindly ask you to come to the reception with a maximum of 2 adults per booking for check-in. This way we can take care of you in the best possible way. If we already have the registration data, waiting times can be avoided at check-in. The room cards will be handed over to you freshly disinfected.

MOUTH NOSE PROTECTION

We ask you to always wear your mouth and nose protection in the reception areas, when entering the restaurant and at the buffet.
Furthermore, a mouth and nose protection must be worn everywhere where the distance of at least one meter cannot be maintained (also at the hairdresser's). In many areas you can move freely around the house as before - but always with the imaginary baby elephant at your side.
If you have forgotten your MN protection, we also have masks ready for you at the reception, in the restaurant or in the shop.

IHR ZIMMER / IHR CHALET

Auch die tägliche Zimmerreinigung ist an die neuen Standards angepasst. Unser Reinigungsteam ist bestens geschult und vorbereitet und verwendet für jedes Zimmer seit jeher eigene Putzutensilien. Sie finden Ihr Zimmer / Ihr Chalet nach jeder Reinigung „versiegelt“ vor.

Selbstverständlich wird die Wäsche (wie schon bisher) nach strengen Hygienevorschriften deponiert, gewaschen und entsorgt.

In Ihrem Zimmer/Chalet finden Sie zudem noch unsere detaillierten Hotelinformationen.

RESTAURANT / CUISINE

Two meal times in the restaurant guarantee you the highest possible quality of service and food in compliance with all safety precautions.

Please let us know your preferred times before your arrival:

Breakfast: 7:15 a.m. - 9:00 a.m. or 9:00 a.m. - 10:30 a.m.

in fine weather the terrace is of course also open!

Dinner: 6:00 p.m. - 7:30 p.m. or 7:30 p.m. - 9:00 p.m.

Our service team will accompany you to the table on the evening of arrival and introduce you to the rest of the process.

Please always wear your face mask when entering the restaurant and at the buffet.

Under the proven leadership of chef Michael Karl, we offer you the dishes for breakfast and in the usual variety and creativity! A combination of served dishes and newly designed buffets for breakfast, afternoon snack and dinner awaits you. And of course everything in compliance with the safety regulations. The children will also continue to get their money's worth, but this summer their fixed seating will only be at the table with the parents. Since the safety distance of one meter between the tables must be guaranteed, we can help in the organization if you tell us your personal habits (early risers, late risers, late eaters, etc.) and if you avoid the so-called rush hours.

For our chalet guests, please note that tables in the restaurant can only be provided upon reservation. A table in the restaurant is already reserved for hotel guests and chalet guests with confirmed half-board arrangements.

Here we only need the time.

MOUNTAIN SPA

In principle, the entire wellness and spa area is open.
In compliance with the new hygiene and safety regulations, we offer our massage & cosmetics range as usual.
Please wear your mouth and nose protection in the reception area.
The (double) loungers in the relaxation areas are placed in the entire indoor wellness area, taking into account the minimum distance of 1 m (with our baby elephant in between) and the currently permitted maximum number.
The saunas and steam baths currently require 4m2 per person. Before entering, please always note the maximum number of people that is signposted and specified by the authorities. The same applies to all indoor and outdoor swimming pools. Please be sure to note the number of people declared.
We are currently not using sauna infusions, but we have small surprises in store for you. We have reinterpreted the small refreshments and drinks in the spa and are still offering them. In the wellness area, in particular, please always keep an eye on our baby elephant distance from other people / families and avoid the so-called peak times if possible.

YOGA, SPORTS & ACTIVITIES

The entire activity program is held in the usual manner, but with the minimum distance and the maximum number of participants allowed.

The fitness and bouldering room is open and accessible according to official regulations. Our baby elephant will also accompany you here - important: keep your distance

NATURE CHILDREN'S CLUB / CHILDREN'S FOREST

Please only bring your child to childcare if they are healthy!

Also this summer, the care of the children (from 3 years) takes place during the day, if possible outside or in the new children's forest. The children's club remains closed during the outside care hours. We kindly ask you to register in advance this summer. Of course, hygiene and safety standards are also guaranteed in the children's club. Our supervisors explain the new usus to the children (e.g. hand washing before and after entering). Mouth and nose protection is mandatory for parents and adults in the children's club.

GENERAL HYGIENE STANDARDS

We have adapted and further refined the standards of our cleaning and disinfection plan to the current situation.

Additional disinfection stands are distributed throughout the house in sensible places. (e.g. reception & lobby, restaurant & bar, spa, garage lift).

The cleaning intervals are increased and documented.

Faucets, door handles, elevator buttons etc. are disinfected several times a day.

All rooms are disinfected regularly and ventilated frequently.

CHECK-OUT

Über das TV-Gerät haben Sie laufend Einblick in Ihre aktuelle Rechnung. Wir bitten Sie um entsprechende Kontrolle vor dem Check out, um Wartezeiten an der Rezeption zu vermeiden. Gesplittete Rechnungen klären Sie bitte im Vorfeld ab. Idealerweise begleichen Sie die Rechnung kontaktlos - mit Kreditkarte, Vorab- oder Sofortüberweisung. (Spätere Überweisung können wir leider nicht akzeptieren.)

Last but not least, one thing is very important to us:

We already missed you so much.

We look forward to you - spoiling our guests makes us happy!